Global Energy Company Transforms Legal Operations Across 40+ Jurisdictions
Unified matter management, eBilling and legal workflows, reducing cycle times by 60% and achieving full spend visibility.
The challenge
A leading global energy company with operations across 40+ jurisdictions and a legal department of over 200 lawyers was struggling with fragmented legal operations that had evolved organically over two decades of growth.
Matter management was handled differently in every region. The London headquarters used a legacy instance of Legal Tracker that had not been upgraded in five years. The North American operations tracked matters in a combination of spreadsheets and a locally procured case management tool.
Outside counsel management was equally fragmented. The company retained over 80 law firms across its global operations. Rate cards were negotiated locally by regional legal directors with no central oversight.
The General Counsel had no reliable way to answer basic questions. How much are we spending on outside counsel globally? How many active matters do we have? The answers required weeks of manual aggregation from regional teams.
What Jalubro delivered
Phase 1: Assessment and operating model design (12 weeks)
Jalubro conducted a comprehensive assessment of legal operations across all 40+ jurisdictions. The assessment mapped every matter management process, every outside counsel engagement model, every eBilling workflow and every reporting mechanism in use. It identified 14 distinct matter management processes, 6 different eBilling approaches and no standardised reporting framework.
Phase 2: Platform implementation (9 months)
Jalubro led the implementation of Legal Tracker as the global matter management and eBilling platform. The implementation was delivered in four regional waves: London and Europe (16 jurisdictions), North America, Middle East and Africa (9 jurisdictions), and Asia-Pacific (12 jurisdictions).
Phase 3: Integration with finance and procurement
Jalubro designed and implemented integrations between Legal Tracker and the company's ERP (SAP) and procurement platform. The finance integration ensures approved outside counsel invoices flow directly from Legal Tracker into SAP for payment processing, eliminating manual re-keying.
Phase 4: Managed services (ongoing)
A dedicated Jalubro team provides ongoing platform administration, configuration changes, reporting enhancements, template updates and user support.
The results
60% reduction in average matter cycle time.
Full global spend visibility across all 40+ jurisdictions in a single dashboard.
23% reduction in outside counsel spend in year one.
Automated eBilling across all jurisdictions — manual invoice review time reduced by over 70%.
Single platform across 40+ jurisdictions, replacing 14 distinct matter management processes.
Regulatory reporting capability for European compliance programme.
What made the difference
Legal operations expertise, not just platform knowledge.
Integration from day one — SAP and procurement connections designed in Phase 1.
Structured change management across regions with local language support.
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